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Refund Policy

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Effective Date: 12/10/2025
Last Updated: 12/10/2025

Our Commitment

At Over the Moon Life Coaching LLC, we stand behind our products and services. This policy explains your rights and our procedures for returns, refunds, exchanges, and cancellations.

Quick Summary:

  • Physical Products: [7-DAY] return window for unused items

  • Digital Products: [3-DAY] refund period with conditions

  • Services: Refunds available before work begins

  • Subscriptions: Cancel anytime with [7-DAY] notice

Contact Us: For all return and refund requests, contact us at angela@overthemoon.life

 1. Digital Products & Downloads

1.1 Refund Eligibility

Refund Window: 7 days from purchase date
Condition: Product must not have been downloaded or accessed
Technical Issues: Full refund if product is defective or inaccessible

1.2 Non-Refundable Digital Items

Excluded Products:

  • Software that has been downloaded and installed

  • Digital content that has been accessed or viewed

  • Online courses after 2 lessons have been completed

  • Subscription-based digital services after trial period

  • Custom digital work or personalized content

1.3 Software and Apps

Defective Software: Full refund if software doesn't work as described
Compatibility Issues: Refund available if system requirements were misrepresented
License Transfers: Non-transferable licenses cannot be refunded after activation

4. Online Courses and Training

Early Refund: Full refund within 7 days if less than 10% of content accessed
Partial Progress: Prorated refund based on unused content
Completion Certificate: Refunds not available after certificate issuance

2. Services Refunds

2.1 Service Cancellation

Before Work Begins: Full refund available
Work in Progress: Refund based on work completed
Completed Services: No refund for satisfactorily completed work

2.2 Professional Services

Consultation Services:

  • Cancellation more than [24/48] hours before: Full refund

  • Cancellation less than [24] hours: [50%] refund

  • No-show: No refund

Project-Based Work:

  • Milestone-based refunds for uncompleted portions

  • Client-requested changes may affect refund eligibility

  • Scope changes documented and agreed upon separately

2.3 Recurring Services

Monthly Services: Cancel with [30] days notice
Annual Contracts: Prorated refund for unused months
Setup Fees: Non-refundable after work begins

3. Return Process

3.1 Initiating a Return

Step 1: Contact customer service at [EMAIL/PHONE]
Step 2: Provide order number and reason for return
Step 3: Receive return authorization (if required)
Step 4: Package item securely with return form
Step 5: Ship using provided return label or instructions

Required Information:

  • Order number or receipt

  • Item(s) to be returned

  • Reason for return

  • Preferred resolution (refund, exchange, store credit)

3.2 Return Shipping

Who Pays:

  • Defective/Wrong Items: We pay return shipping

  • Change of Mind: Customer pays return shipping

  • International: Customer always pays return shipping

Shipping Methods:

  • Use provided prepaid label when applicable

  • Insure valuable items

  • Obtain tracking confirmation

  • Allow [X-X] business days for transit

3.3 Return Packaging

Packaging Requirements:

  • Original packaging preferred

  • Secure packaging to prevent damage

  • Include all accessories and documentation

  • Remove/void personal information from devices

4. Refund Processing

4.1 Processing Timeline

Inspection Period: [2-5] business days after we receive your return
Refund Processing: [3-10] business days after approval
Bank Processing: Additional [3-5] business days for credit card refunds
Total Timeline: Up to [10-20] business days for complete refund

4.2 Refund Methods

Original Payment Method: Refunds issued to original payment method
Credit Card: Refunds appear as credit on your statement
PayPal: Refunds processed through PayPal system
Store Credit: Available as alternative option
Cash/Check: Only for original cash purchases

4.3 Partial Refunds

Situations for Partial Refunds:

  • Item returned in used condition

  • Missing parts or accessories

  • Damage not caused by shipping

  • Restocking fees applied

Calculation: Refund amount = Original price - Applicable deductions

5. Fraudulent Orders

Chargeback Protection: We reserve the right to refuse refunds for fraudulent orders
Investigation: May require additional verification
Account Suspension: Fraudulent activity may result in account termination

6. Legal Rights

6.1 Consumer Protection

State Laws: Some states provide additional return rights
Warranty Rights: This policy doesn't affect warranty coverage
Dispute Resolution: Contact us first to resolve any issues

12.2 Limitation of Liability

Maximum Liability: Limited to purchase price of returned item
Consequential Damages: Not liable for indirect or consequential damages
Time Limit: Claims must be made within 1 year of purchase

7. Contact Information

Customer Service:

Response Time: We respond to return requests within 24-48 hours

8. Policy Updates

Changes: We may update this policy to reflect changes in our business practices
Notification: Registered customers notified of material changes
Effective Date: Changes effective on posted date
Your Purchases: Purchases governed by policy in effect at time of purchase

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